Course Objectives

• To develop an understanding of the basic concepts and issues in quality
• To develop an understanding of theinteraction between manufacturers and distributors
• To think critically and creatively about the challenge of quality in a distribution environment
• To improve levels of professionalism and communication skills
• To enhance team skills for rapid quality improvement

Required book
Montgomery,D.C., Introduction to Statistical Quality Control ,John Wiley & Sons,2001 ,4th Edition

Course Format
The course will consist of readings from the text and current happenings in industrial distribution ,lectures, class discussions ,case studies, assignments exams , quizzes, and guest speakers.

Policies and Procedures
You are expected to abide by the Aggie Honor Code .There is zero tolerance for academic dishonesty;violation will be dealt with in accordance with texas A&M University regulations.

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